Synergy Express Couriers Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website or contact us.
Who We Are
Company name: Synergy Express Couriers Limited
Company number: 14549990
Registered office address: Unit 4 Shaw House, Wychbury Court, Two Woods Lane, Brierley Hill, West Midlands, DY5 1TA
Telephone: 0121 517 1593
Email: info@synergyexpress.co.uk
For the purposes of data protection law, Synergy Express Couriers Limited is the data controller.
Personal Data We Collect
We only collect personal data that you voluntarily provide to us or that is strictly necessary for the operation and security of our website.
a) Information you provide voluntarily
When you use our Get a Quote or Contact Us forms, we may collect:
Name
Company name (if provided)
Email address
Telephone number
Collection and delivery details
Any additional information you choose to include in your message
You choose what information to submit. We do not collect sensitive personal data through our website.
b) Technical and security data
When you visit our website, we may automatically collect limited technical information such as:
IP address (for security and fraud prevention)
Browser and device information
Session identifiers required for website functionality
This information is used only to keep the website secure and functioning correctly.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries submitted via our contact or quote forms
To provide courier or haulage quotations you have requested
To communicate with you about your enquiry or potential services
To operate and secure our website
To prevent spam, fraud and automated abuse
We do not use your data for:
Marketing without your consent
Advertising or profiling
Automated decision-making
Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Consent – where you voluntarily submit your information via a form
Legitimate interests – to respond to enquiries, provide requested services, and secure our website
Legal obligation – where we are required to retain records for accounting or legal purposes
Cookies and Similar Technologies
We do not use cookies for advertising, marketing or user profiling.
Our website only uses strictly necessary cookies and similar technologies, including:
Security cookies used to protect the site from automated abuse and fraud (for example Cloudflare Turnstile)
Session cookies required for basic website functionality
In addition, we use privacy-focused website analytics provided by Cloudflare to understand aggregate website usage, such as page views and general traffic patterns. This analytics service:
Does not use cookies or local storage
Does not track users across websites
Does not create persistent identifiers
Is used only to measure anonymous, aggregated website activity
These cookies and technologies are essential for the operation and security of the website and do not require user consent under UK law.
Cloudflare’s privacy practices, including information relating to Cloudflare Turnstile and Cloudflare Web Analytics, are available in Cloudflare’s Privacy Policy: https://www.cloudflare.com/privacypolicy/
You can configure your browser to block cookies, but doing so may affect the functionality of the website.
Data Sharing
We do not sell, rent or trade your personal data.
Your personal data may be shared where necessary to provide our services, including with:
Third-party courier, haulage or logistics partners engaged to complete a delivery on your behalf
Trusted service providers who support our website infrastructure, hosting and security
Professional advisers where required (for example legal or accounting services)
Authorities where we are legally required to do so
Where we use third-party couriers or logistics partners, we only share the information necessary to carry out the delivery (such as collection and delivery details and contact information). All partners are required to process personal data securely and in accordance with applicable data protection laws.
Data Retention
We retain personal data only for as long as necessary:
Enquiry and quote data is retained for a reasonable period to allow follow-up and record keeping
Data required for legal or accounting purposes is retained in line with statutory obligations
When data is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (where applicable)
Object to or restrict processing
Request data portability
Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us using the details above.
Data Security
We take appropriate technical and organisational measures to protect your personal data, including:
Secure hosting and encrypted connections
Access controls for staff systems
Security and abuse-prevention services
Only authorised personnel have access to personal data.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Synergy Express Couriers Limited
Telephone: 0121 517 1593
Email: info@synergyexpress.co.uk